Returns & Exchanges
At The Pretty Store, we want you to love your home decor. If you are not completely satisfied with your purchase, you can return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all fragile home goods are securely wrapped to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund once the items pass quality inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing